| FAQ | Answer |
| what is your return policy? |
Returns/Exchanges
Returning Merchandise
Check contents immediately upon receiving. All claims for damaged merchandise must be made within 24 hours of receipt.
In order to return merchandise, you must obtain an RMA number from us
Returns must be received within 14 days of the date of issue of the RMA number.
No returns will be accepted without our prior authorization and no returns no refunds and no exchange on special orders and bulk orders
Please include the following information:
1. Full name and address
2. Phone number
3. E-mail address
4. Original Order Confirmation Number (if available)
5. Your reason for returning the merchandise
6. RMA number
Exchanging Items
Items may be exchanged only in the case of a warehouse shipping error. In order to exchange merchandise, you must obtain an RMA number from the Wholesale Department.
Requests for exchange must be received within 14 days from the date of issue of the RMA number.
No exchanges will be accepted without our prior authorization.
We charge a 20% restocking fee for any merchandise returned.
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| When do I get my items shipped? | we use major shipping companies like UPS and USPS,Fed Ex, Overnight, All the orders will be send using tracking numbers except free items |
| Why Do I need to write down the order number? |
After you purchase the item you will see a button "Click here to continue" once you click that you get an Order number please mention the order number for all the future reference.
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| How do I ask a questions? | Either you can send email to us or you can click on send a message on the top of the page And just send a message by entering your name, email address and content. |
| Do you accept Paypal? | Yes we do Accept Paypal, we do accept checks, money orders, and credit cards(visa and master card) through PayPal. Money order and credit card payments items are mailed the next business day. Personal check payments are held until cleared. |
| Where do I get more information about paypal? | Goto www.paypal.com |
| How does your gift certificates work? |
* Perfect gifts for anyone, anytime, any occasion
* Don’t have to run for boxes, wrapping papers or anything
* The ultimate gift for some one you love or some one you care about.
* Don’t have to break your brain or don’t have to waste your precious time to choose the gift.
* Wide range of gifts to choose from. Introducing Divine Handicrafts Gift certificates from $1 to any amount. You just buy gift certificates online with your billing information and let your loved ones know that you bought a gift certificate online with this amount. When you buy Gift certificates put your loved ones name, address and email address as shipping address and tell them to send an email( info@divinehandicrafts.com ) to us with product Id or Ids of what would they like to receive. Yes that is what called Gift made easy
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| Do you accept Visa, MasterCard, Amex, Discover? | Yes we do accept all major credit cards and paypal |